Introduction
At Milano, customer satisfaction comes first. If you are not satisfied with your purchase, we offer a simple and straightforward process for returns or exchanges, designed to be fair and transparent for customers worldwide.
Right of Withdrawal
You have the right to cancel your purchase within 30 calendar days, without providing any reason.
The cancellation period begins:
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On the day you or a third party designated by you (excluding the carrier) receive the goods, or
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In the case of multiple shipments, on the day you receive the final item of your order.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please send a clear statement of your decision by email to:
📩 support@milanostyle.fr
Effects of Withdrawal
If you cancel your order, we will refund all payments received, including standard shipping costs.
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Refunds will be processed within a maximum of 14 days after we receive your withdrawal request.
Return of Items
Returned items must be in perfect condition, unused, and preferably in their original packaging.
The direct return shipping costs are the responsibility of the customer.